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Shipping & Return << Return To Previous Page

 

 

Shipping and Transit Time: United States & U.S. Territories.

Orders are usually shipped via United States Post Office within 0 to 48 hours of processing your order. Customers requesting a faster method of delivery can choose from the following shipping methods:

 

Orders with priority shipping(FedEx Over and USPS EMS) that come in before 12a.m. Hawaii Time(HST) will be process the same day except weekend and holiday.

Note: FedEx Over Night Service is not available for all of States. Please check your area at FedEx.com/us(our zip code is 96815)

 

Our standard shipping Service(USPS First Class Service) - Approximately 3 to 9 Business days delivery from shipping date (excluding weekends) days may vary depending on your state.

Note: USPS Priority Mail will takes about 3-6 business days and also vary depending on your state. Hawaii area will delivery on next business day from shipping date.

 

International:
Canada and Mexico 
Express Mail® International service - 5 business days, $35.00  
Priority Mail® International Small Flat-Rate Box - 6-20 business days, $16.5 

Other area
Express Mail® International service - 5 business days, $39.95 
FedEx International Priority Mail service - 5 business days, $75
USPS Priority International Small Flat-Rate Box Mail service - 10-30 Business days, $19.99

 

Free Shipping

On all our domestic shipments, if you were to purchase more than $35.00 USD you will be qualified to receive free standard shipping to your destination.

***USPS Priority Mail free shipping for purchase more than $85.00 USD

***USPS Express next day free shipping for purchase more than $250.00 USD

***FedEx Over Night free shipping for purchase more than $400.00 USD

 

***Canada and International Free Shipping Please see Our Promotions.

 

All domestic free shipping applies when the total sum is equal or greater than $35.00 USD after all the credit and deductions have been applied. ***Shipping charge is excluded in the total sum*

Note: the total sum excluded all of on sale items.

 

*This offer may be canceled at any time and is subject to change without prior notice.

*Shipping upgrades are not available on Free Shipping Promotion.

*Shipping upgrades are subject to the corresponding shipping charge.

*We reserve the right to change or discontinue Free Shipping Promotion at any time.

 

If in any case your order is delayed we will notify you by phone or email.

 

Shipping/Terms and Conditions.

FedEx and EMS guarantees on-schedule delivery of packages shipped via FedEx Over Night Services, FedEx 2nd Day and US Post Office Express Mail Service Select, where such services are available, to all 50 states.

 

If in any way your shipment was delayed due to the following, FedEx and US Post Office is not liable for any form of reimbursement on shipping charges.

 

The guarantee does not apply to USPS First Class and Priority shipments that are delayed due to causes beyond USPS’s control, including but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; and any delay due to natural disasters.

 

 

 

Return and Exchange

 

 

 

We hope you enjoy your Makani Hawaii purchase. However, If you are not satisfied with your purchase, we will gladly help you to exchange or return your product, when it falls within the guidelines below.

 

 

 

Refund Method for Returns with Original Receipt

 

If you paid with Money Order or Cashier Check, your refund will be Check.

If you paid with Credit Card or Debit Card or PayPal, your refund will be Same Card or Same PayPal account.

 

Non-Refundable

Special Order/Custom Items and 14K gold jewelry items cannot be returned or exchanged unless damaged upon receipt.

Pre-Paid Cards such as Gift Cards are non-refundable, and cannot be returned or used to purchase other gift cards. Special terms and conditions are included with each card.

Makani Hawaii reserves the right to amend these terms at any time and to make exceptions on case-by-case basis.

 

100% Satisfaction Guarantee

 

All returns and exchanges must be in original condition and include all accessories. Makani Hawaii reserves the right to deny any return or exchange and may request identification as a condition of return or exchange.

 

Silver Jewelry, Titanium Jewelry & Tungsten Jewelry: 14 Day Return Policy with Original Invoice. To help facilitate the return, mail back your original invoice as well as photo identification for all exchanges, returns and price matches.

Silver material, Titanium material and Tungsten material including other material inlaid products, may be returned or exchanged within 14 days after received the package with Original invoice, in original packaging with original gift box.  A 15% Restocking Fee will be applied if missing packaging or gift box. This applies to all of Makani Hawaii’s products.

 

Supplies: 30 Day Return Policy with Original Invoice

Supplies with Original invoice may return within 30 days after received the package for a full refund.

 

Return address

Makani Hawaii

PO Box 8357

Honolulu HI 96830

 

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